Frequently Asked Questions ...

Do you handle insurance claims?

Yes, we work with all insurance companies. We work directly with the insurance company and take care of all the paperwork. All you need to do is tell us which company you use.

Can I have my car fixed where I want?

Yes, by law you are entitled to choose your own repair shop. Some insurance companies may "recommend" certain shops for various reasons, but most of them realize that leaving the choice up to the consumer works best for them and you.

Do I need an appointment to bring in the car?

You do not need an appointment for an estimate. Our estimators can help you anytime between 8:00 am and 5:00 pm, Monday through Friday. If you would like to schedule an appointment so we can guarantee an estimator will be available for you, please contact us at (425) 453-2898.

Why is the insurance estimate different than the shop estimate?

Estimates vary because estimators and their guidelines vary. Many are only allowed to write for what they can see. They are required to leave the hidden damage off the estimate and get together with the shop later when the vehicle is disassembled to catch any additional parts and labor.

If the repairs to my car exceed the insurance estimate, will I get stuck paying the difference?

No. Unlike other businesses, an estimate is not a "locked in" amount except in unusual cases. In collision repair, the estimate is the starting point used by the insurance company and the shop. Once the car is disassembled, the shop notifies the insurance company if additional repairs are needed. The insurance company sends out an adjuster to go over the additions and once verified and completed, to make a supplemental payment to the shop. The customer is kept informed throughout the process so they know what other repairs were completed.

Do you supply rental cars?

We do not supply rental cars but we can coordinate with the rental company for you. Enterprise will meet you right here in our lobby!

What if my car needs to be towed?

If it’s during our normal business hours, give us a call and our receptionist will arrange for a tow truck to bring your car to our shop. If it’s after hours, you can call Crossroads Towing at (800) 244-9483.

Do you have references?

Check us out a little further by calling the service managers of Acura of Bellevue, BMW of Bellevue, Lexus of Bellevue or Toyota of Kirkland. They know us and our work very well (we have been repairing cars for their customers successfully for many years).  For comments from some of our happy customers, click here!

In what kind of vehicles do you specialize?

We are factory trained and certified on Lexus, BMW, Acura and Toyota vehicles. We gladly repair all makes and models of vehicles.

What forms of payment do you accept?

For your convenience, we accept cash, insurance checks, personal checks (up to $500), money orders and cashier’s checks, Debit, Visa, MasterCard, Discover Card and American Express.