"Dear Dan:

I just wanted to drop you a quick note of sincere thanks for the outstanding job you folks did on my Lexus. The car looks perfect and all my dealings with everyone at RNR were nothing short of outstanding.

In addition, please note my specific thanks to Candy who helped me so many times on the phone with her outstanding knowledge and courtesy. I'll be in soon to have our other Lexus looked at for some touch-up work. Thanks again."

Sincerely,

Martin J. Shain