"Dear Dan: I just wanted to thank you for the great work RNR did on my car. It looks like new. I love my car and was concerned that it would never look the same again. I shouldn't have been.

I expected you all would do a good job, but I didn't expect that it would be such a pleasant experience. The car was ready exactly when you promised it. You called me the week before to give me a status report before I called you. And you saved me the trouble of dealing with the insurance company because you handled it all.

Jackie and the rest of your administrative staff were friendly and helpful especially when I was on the road and needed to fax signature authorizations to you.

Usually, when I've had my car in at other places for repairs, I have to be the squeeky wheel because if I don't, nothing will happen on time, my calls won't get returned, etc. Your operation is the most professional I've ever seen. You really seem to care about customer satisfaction.

I found RNR by looking in the yellow pages. I could have ended up with just any body shop, but I ended up with the best.

Thanks again, and please pass this letter on to your owners and the rest of the staff."

Sincerely,

Laird M. Post